Cancellation Policy

We respect that your time is valuable, and we appreciate that you understand ours is too.

We have a 24-hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to the client. We have an automated scheduling system that provides you with an email and text message reminder for your upcoming appointment.

You may reschedule your appointment without any charge up to 24 hours prior to your appointment time. After this, if you are unable to attend you may send someone in your place or forfeit the full cost of the appointment.

Clients who fail to present for their designated appointment, the full cost of the appointment will be appilied and the booking will be subsequently cancelled.

Bendigo Wellness Centre does not issue refunds for cancelled appointments or change of mind.